Terms of Service:
Last updated on 05-05-2025 18:32:03
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between holidaygatewa, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. “Refunds for cancellations will be processed within 45 Working days from the date of request.”. In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in TELANGANA, All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Cancellation Refund Policy:
Last updated on 18-06-2025 17:21:14
HOLIDAY GATEWAY INDIA PVT LTD believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them. - HOLIDAY GATEWAY INDIA PVT LTD does not accept cancellation requests for perishable items
like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good. - In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within Only same day days of receipt of the products. In case you feel
that the product received is not as shown on the site or as per your expectations, you must bring it to the
notice of our customer service within Only same day days of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate decision. - In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the HOLIDAY GATEWAY INDIA PVT LTD, it’
ll take 16-30 Days days for the refund to be processed to the end customer.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Holidaygateway.asia.
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about individual pages or products you view, referring websites or search terms, and how you interact with the Site. This is referred to as Device Information.
We collect Device Information using technologies such as:
Cookies – Small data files placed on your device. Learn more about managing cookies at http://www.allaboutcookies.org.
Log Files – Track actions on the Site, collecting your IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons, Tags, and Pixels – Used to analyze site usage and marketing effectiveness.
When you make or attempt a purchase through the Site, we collect information like your:
Name
Billing & Shipping Address
Payment Information (including credit/debit card details)
Email Address
Phone Number
This is referred to as Order Information.
Personal Information in this Privacy Policy includes both Device and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use Order Information to:
Process and fulfill your orders (including payment, shipping, confirmations)
Communicate with you regarding your order or inquiries
Screen orders for risk or fraud
Send you marketing offers (if in line with your preferences)
We use Device Information to:
Screen for fraud and security risks
Optimize our Site experience and marketing campaigns using analytics
SHARING YOUR PERSONAL INFORMATION
Google Analytics: Helps us understand how customers use the Site. Learn more: https://policies.google.com/privacy
To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
We may also share your information to comply with legal obligations, enforce our terms, or protect rights and safety.
DO NOT TRACK
We do not modify our data collection practices in response to Do Not Track signals from your browser.
YOUR RIGHTS (EU & OTHER REGIONS)
If you are a European resident, you have the right to:
Access your personal data
Request corrections or deletion
Withdraw consent to data processing
We process your data to fulfill orders or for legitimate business interests. Note that your data may be transferred outside Europe, including to the United States and Canada, in accordance with Shopify’s data practices.
To exercise your rights, contact us at sales@holidaygateway.asia .
DATA RETENTION
We retain your Order Information unless you ask us to delete it. This helps with order history, returns, and customer service.
CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices, services, or legal requirements. Any updates will be posted here with the effective date.
CONTACT US
For questions, concerns, or requests related to this Privacy Policy, contact us at:
📧 sales@holidaygateway.asia
🌐 holidaygateway.asia